Recommendation declined declaration

Recommendation declined — Consumer Duty declaration

Thank you for engaging in a protection review with us. If you've decided not to proceed with the recommendation made, please complete this short declaration so we can record your decision and the reasons behind it, in line with FCA Consumer Duty.

1. Important information

As part of our commitment to FCA Consumer Duty, we regularly offer clients the opportunity to review their mortgage, protection and insurance arrangements.

The purpose of this review is to help identify whether your current arrangements remain suitable and whether any gaps may exist in the event of death, serious illness, loss of income or other unforeseen circumstances.

You are under no obligation to proceed with any review or recommendation. However, by declining a review or recommendation you acknowledge that circumstances can change and that existing arrangements may not continue to meet your needs.

2. Your details

Primary applicant

3. What are you declining?

Select all that apply.

4. Existing protection arrangements

5. Why are you declining?

Please tell us why you don't wish to proceed. Select all that apply.

Optional but helpful for our records.

6. Understanding of risks

Please confirm you understand each of the following. All boxes must be ticked.

7. Recommendation feedback

8. What would prompt a future review?

What would need to change for you to reconsider this in the future? Select any that apply.

9. Consumer Duty declaration

I confirm that:

  • I have been offered the opportunity to review my protection arrangements.
  • Relevant risks have been explained to me.
  • I have had the opportunity to ask questions.
  • I understand the potential consequences of declining the review and/or recommendation.
  • I have made my decision voluntarily.
  • I understand I can request a review at any time in the future.

10. Electronic signature

Sign below to confirm this declaration. The date and time you sign, your IP address, browser user agent and a unique document reference are automatically recorded to form your digital audit trail.

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